A practical lead-handling workflow for small businesses: test delivery, qualify enquiries, respond clearly and protect customer information.
Before advertising, submit a test enquiry using your own details from the public landing page. Verify the record in your lead inbox or agreed destination, then confirm whoever handles enquiries can actually access it. An on-screen thank-you message alone does not prove delivery.
Give one team member ownership of new enquiries and define business-hours response expectations you can keep. If a customer chooses WhatsApp or a callback, respect that contact preference; do not imply that PageLinker automatically replies for you.
Collect only what is necessary to serve the enquiry, such as service type, location or preferred time. Do not ask for passwords, card numbers or unrelated sensitive information. Explain what happens after someone submits their details.
Separate test messages from genuine prospects. Record whether a real enquiry was contacted, qualified, booked or completed using only your actual workflow. Measure cost per qualified enquiry when ads are running; raw form totals and page visits are not sales.
Send concise, relevant follow-up only when appropriate for that person's request and applicable privacy rules. Respect opt-outs and delete personal information you no longer need. If enquiries go missing, use the contact-form troubleshooting guide before buying more traffic.
Tell us what you tried, what happened instead, and the relevant page link. Include a screenshot or error message if useful. Please hide passwords, OTPs, payment details and visitor information.
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